§1 Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

1. World Healing Centre – World Healing Center Limited, company number 12807903, address: 167–169 Great Portland Street, Fifth Floor, London, England, W1W 5PF.
2. Service Provider (UK) – World Healing Center Limited, company number 12807903, address: 167–169 Great Portland Street, Fifth Floor, London, England, W1W 5PF.
3. Website – the websites available at:
   www.worldhealingcentre.com including all subpages.
4. User – a natural person with full legal capacity who uses the Services offered by the World Healing Centre via the Website or through Booking Channels.
5. Services – healing consultations and related services provided remotely by the World Healing Centre via the Website or Booking Channels.
6. Booking Channels – all methods used to arrange or request a Service, including the Website, WhatsApp, social media platforms (e.g. Instagram, Facebook), telephone, email, or any other form of communication.
7. Fee – payment due for the provision of Services, regardless of the Booking Channel used.

§2 Scope of the Regulations

1. These Terms and Conditions define:

• the types and scope of Services;
• conditions for concluding and terminating agreements;
• rights and obligations of the World Healing Centre and Users.

2. These Terms apply to all Services provided by the World Healing Centre, regardless of the method used to book or arrange the Service, including all Booking Channels.
3. The User must have full legal capacity to use the Services.

§3 Acceptance and Technical Requirements

1. Use of the Services via the Website or Booking Channels requires acceptance of these Terms.
2. By booking a Service through any Booking Channel, the User confirms that they have read and accepted these Terms.
3. Technical requirements for online Services include:

• internet access;
• a working device (phone/computer);
• access to communication tools (e.g. WhatsApp, phone, or video call);
• a valid email address and phone number.

4. The User is responsible for ensuring they can access the agreed communication method at the scheduled time.

§4 Rules of Use

1. The User must use the Website and Booking Channels in accordance with:

• applicable law;
• these Terms;
• principles of good conduct.

2. The User is prohibited from:

• interfering with systems or services;
• violating rights of the World Healing Centre or third parties;
• impersonating others;
• sending unlawful or harmful content;
• breaching confidentiality;
• engaging in abusive, disruptive, or inappropriate behaviour via any Booking Channel.

§5 Services

1. The World Healing Centre provides:

• online consultations (e.g. 15-minute and 30-minute sessions).

2. Services are provided remotely via:

• WhatsApp;
• phone;
• video call;
• or other agreed communication methods.

3. The time of the Service is agreed individually with the User via any Booking Channel.
4. The User must provide accurate information (name, contact details, and relevant background information).
5. The World Healing Centre is not responsible for failure to perform the Service if incorrect or incomplete information is provided.

§6 заключение договора (Conclusion of Agreement)

1. An agreement for Services may be concluded via the Website or any Booking Channel.
2. The agreement is concluded when:

• the User requests or confirms a booking, and
• the World Healing Centre confirms the appointment (date, time, and Service).

3. The agreement creates an obligation for the User to pay the Fee.
4. The World Healing Centre may require advance payment to confirm a booking.

§7 Fees and Payment

1. Booking an appointment may be free, but the consultation itself is subject to a Fee.
2. The Fee depends on the duration and type of Service and is communicated before confirmation.
3. Payment may be made via:

• online payment systems;
• bank transfer;
• or other agreed methods.

4. The Service is provided after payment is received, unless otherwise agreed.

§8 Cancellation and Withdrawal

1. The User has the right to cancel or withdraw from the agreement up to 24 hours before the scheduled Service.
2. Cancellation must be made via email or any Booking Channel.
3. If cancellation is made less than 24 hours before the appointment, the Fee is non-refundable.
4. If cancelled within the allowed timeframe, a refund will be issued within 14 days using the original payment method.
5. These rules apply regardless of the Booking Channel used.

§9 Complaints

1. Complaints may be submitted via:

• email: info@matthewlennonhealer.com
• or any Booking Channel.

2. The complaint should include:

• User details;
• description of the issue.

3. Complaints will be processed within 14 days.

§10 Disclaimer

1. All Services are provided for informational and spiritual purposes only.
2. The Services:

• are not medical advice;
• are not a substitute for professional healthcare.

3. Matthew Lennon Healer is not a licensed medical professional.
4. No guarantees are made regarding results.
5. Users should seek qualified medical advice before making health decisions.

§11 Data Protection

Information on personal data processing is available upon request via email.

§12 Amendments

1. The World Healing Centre may amend these Terms for important reasons, including legal or operational changes.
2. Users will be informed at least 7 days in advance.

§13 Final Provisions

1. These Terms are governed by applicable law.
2. The Terms are available on the Website and at the registered office.